Privacy Policy
How BaaiCore collects, uses, and protects your personal information in the course of booking and delivering home services.
Last updated: August 22, 2025
1. Introduction
About this Privacy Policy
This Privacy Policy explains how BaaiCore, Inc. ('BaaiCore', 'we', 'our', or 'us'), a company based in Calgary, Alberta, Canada, collects, uses, shares, and protects information in connection with our website, mobile application, and related services (collectively, the 'Services'). By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Policy
We may modify this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email, through the Services, or by other means as required by applicable law. Your continued use of the Services after any modification means you accept the updated Privacy Policy.
Children's Privacy
The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us at privacy@baaicore.com. If we become aware that a child under 18 has provided us with personal information without verification of parental consent, we will take steps to remove such information.
2. Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us, including: (a) Account and Profile Information: When you create an account, we collect your name, email address, phone number, password, address, and profile information; (b) Identity Verification: For service professionals, we may collect government-issued ID, business licenses, insurance documentation, and background check information; (c) Payment Information: We collect payment details when you add a payment method; (d) Communications: Content of your messages, reviews, and other communications; (e) Service Information: Details about service requests, bookings, and transactions.
Information We Collect Automatically
When you use our Services, we automatically collect certain information, including: (a) Device Information: Hardware model, operating system, unique device identifiers, mobile network information; (b) Log Information: Access times, pages viewed, IP address, browser type; (c) Location Information: Precise or approximate location through IP address, GPS, or other location-detection methods when location services are enabled; (d) Cookie Data: Information collected through cookies, pixel tags, and similar technologies; (e) Usage Data: Interactions with the Services, including features used, search queries, and clickstream data.
Information from Third Parties
We may receive information about you from third parties, including: (a) Background Check Providers: For verifying service professionals; (b) Payment Processors: For completing transactions; (c) Social Media Platforms: If you connect your social media accounts to our Services; (d) Marketing Partners: For advertising and analytics purposes; (e) Public Sources: Publicly available records for verification purposes; (f) References: Professional references for service providers.
3. How We Use Your Information
Providing and Improving Our Services
We use your information to: (a) Create and maintain your account; (b) Process service requests and bookings; (c) Match customers with appropriate service providers; (d) Enable messaging and communications between users; (e) Process payments and manage transactions; (f) Develop new products and services; (g) Debug and fix issues; (h) Analyze and improve the Services; (i) Personalize your experience.
Communications and Marketing
We use your information to: (a) Communicate with you about your account or transactions; (b) Send service updates and administrative messages; (c) Provide customer support; (d) Send marketing communications (subject to your preferences); (e) Conduct surveys and collect feedback; (f) Notify you about promotions, events, and news related to our Services. You can opt out of marketing communications at any time through your account settings or by using the unsubscribe mechanism in our emails.
Safety, Security, and Compliance
We use your information to: (a) Verify identities and conduct background checks for service professionals; (b) Detect and prevent fraud, spam, abuse, and other harmful activities; (c) Enforce our Terms of Service and other policies; (d) Resolve disputes between users; (e) Comply with legal obligations and regulatory requirements; (f) Protect the rights, safety, and property of BaaiCore, our users, and others.
Legal Basis for Processing
We process your personal information based on the following legal grounds: (a) Performance of Contract: Processing necessary for the performance of our contract with you; (b) Legitimate Interests: Processing necessary for our legitimate interests or those of third parties; (c) Consent: Processing based on your consent as required by Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA); (d) Legal Obligation: Processing necessary to comply with our legal obligations. You may withdraw your consent at any time, but this will not affect the lawfulness of processing before its withdrawal.
4. How We Share Your Information
With Other Users
We share information between customers and service professionals as necessary to facilitate bookings and services. For customers, we may share your name, location, service request details, and communication preferences with service professionals. For service professionals, we may share your name, business information, qualifications, availability, ratings, and reviews with potential customers. We limit the information shared to what is necessary for the service transaction.
Service Providers
We share information with third-party service providers who perform services on our behalf, including: (a) Payment processors for transaction processing; (b) Cloud storage providers for data hosting; (c) Communication services for emails and notifications; (d) Analytics providers to help us understand user behavior; (e) Marketing platforms for promotional campaigns; (f) Customer support tools; (g) Background check providers for professional verification. These service providers are contractually bound to use personal information only for providing services to us.
Business Transfers
If BaaiCore is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via email or through a prominent notice on our Services.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to: (a) Enforce our Terms of Service and other agreements; (b) Protect the rights, property, or safety of BaaiCore, our users, or others; (c) Prevent or investigate possible wrongdoing in connection with the Services; (d) Defend against legal claims.
With Your Consent
We may share your information with third parties when you give us your consent to do so. This may include sharing information with partners for co-marketing purposes or allowing third-party applications to access your account information when you connect them to our Services.
5. Your Privacy Rights and Choices
Account Information
You can access and update your account information at any time by logging into your account settings. If you cannot access certain information through your account, please contact us at privacy@baaicore.com.
Communication Preferences
You can control the communications you receive from us by updating your preferences in your account settings or by following the unsubscribe instructions in marketing emails. Even if you opt out of marketing communications, we will still send you transactional and service-related messages.
Privacy Rights
Depending on your location, you may have specific rights regarding your personal information, which may include: (a) Access: Request a copy of the personal information we have about you; (b) Correction: Request correction of inaccurate or incomplete information; (c) Deletion: Request deletion of your personal information in certain circumstances; (d) Data Portability: Receive your data in a structured, machine-readable format; (e) Restriction: Request restriction of processing in certain circumstances; (f) Objection: Object to processing based on legitimate interests or for direct marketing; (g) Automated Decision-Making: Request human intervention for automated decisions that significantly affect you.
Exercise Your Rights
To exercise your privacy rights, please email us at privacy@baaicore.com. We will respond to your request within the timeframe required by applicable law (generally 30 days). We may need to verify your identity before processing your request. In some cases, we may have legal grounds to deny or limit the scope of your request, in which case we will explain our reasoning.
Canadian Privacy Rights
As a Canadian company based in Alberta, we comply with federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). These laws provide you with rights to access your personal information, correct inaccuracies, withdraw consent for certain processing activities, and inquire about our information handling practices. To exercise your Canadian privacy rights, contact us at privacy@baaicore.com or use our toll-free number: 1-800-XXX-XXXX.
6. Cookies and Tracking Technologies
Cookies and Similar Technologies
We use cookies, pixels, web beacons, and similar technologies to collect information about your browsing activities and to distinguish you from other users. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until you delete them or they expire).
Types of Cookies We Use
We use different types of cookies for different purposes: (a) Essential Cookies: Necessary for the functioning of our Services; (b) Functional Cookies: Remember your preferences and settings; (c) Analytics Cookies: Help us understand how users interact with our Services; (d) Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign performance; (e) Social Media Cookies: Enable integration with social media platforms.
Your Cookie Choices
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, some parts of our Services may not function properly if you disable cookies. To learn more about cookies and how to manage them, visit www.allaboutcookies.org. When you first visit our Services, you may be presented with a cookie banner that allows you to accept or decline non-essential cookies.
Do Not Track
Some browsers transmit 'Do Not Track' signals. We currently do not process or respond to 'Do Not Track' signals. Instead, we adhere to the standards outlined in this Privacy Policy.
7. Data Security
Security Measures
We implement technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. These measures include encryption of sensitive data, regular security assessments, access controls, secure network configurations, and employee training. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
Account Security
You are responsible for maintaining the secrecy of your unique password and account information. We recommend using strong, unique passwords and enabling two-factor authentication when available. Contact us immediately if you suspect any unauthorized use of your account or other security breaches.
Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable laws. We will provide information about the breach, its potential impacts, and our response actions.
8. Data Retention and Deletion
Retention Period
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal interests. The specific retention periods depend on the type of information, our business needs, and legal requirements.
Account Deletion
If you delete your account, we will remove your profile information from public view immediately. However, we may retain certain information to comply with legal obligations, prevent fraud, collect fees owed, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service, or take other actions permitted by law. Information that has been anonymized or aggregated may be retained indefinitely.
Backup Retention
For technical reasons, information deleted from our active databases may remain in backup copies for a limited period. These backups are secured and only accessed in case of data recovery needs.
9. International Data Transfers
Global Operations
BaaiCore operates globally, which means your information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country.
Transfer Safeguards
When we transfer personal information outside of the EEA, UK, or Switzerland, we implement appropriate safeguards to ensure that your information remains protected according to this Privacy Policy. These safeguards may include data transfer agreements incorporating standard contractual clauses approved by the European Commission, or other valid transfer mechanisms.
International Data Transfers
For transfers of personal data from Canada to other countries, we implement safeguards in accordance with PIPEDA and PIPA requirements, which may include contractual measures, consent, or other legally recognized mechanisms. We ensure that your personal information receives protection comparable to that provided under Canadian privacy laws regardless of where it is processed. Please contact us if you want more information about the specific mechanism we use for transferring your personal data.
10. Third-Party Services and Links
Third-Party Services
Our Services may integrate with or contain links to third-party websites, services, or applications that are not operated or controlled by BaaiCore. This Privacy Policy does not apply to the information practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
Social Media Features
Our Services include social media features, such as the Facebook 'Like' button or sharing widgets. These features may collect information about your IP address and the page you are visiting on our site, and may set cookies. Your interactions with these features are governed by the privacy policy of the company providing them.
Payment Processors
We use third-party payment processors to handle transactions on our platform. When you make a payment, you may be providing information directly to these processors, whose use of your personal information is governed by their respective privacy policies.
11. Contact Us
Questions and Concerns
If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact our Privacy Team at privacy@baaicore.com or by mail at: BaaiCore, Inc., Attn: Privacy Team, 123 Calgary Place, Suite 100, Calgary, Alberta T2P 3C5, Canada.
Data Protection Officer
If applicable under local law, you may contact our Data Protection Officer at dpo@baaicore.com for matters related to data protection and privacy compliance.
Complaints
If you have a complaint about our privacy practices, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.