Privacy Policy
How BaaiCore collects, uses, discloses, and safeguards personal information when you use our marketplace to request or provide home services.
Last updated: December 26, 2025
1. Introduction
About this Privacy Policy
This Privacy Policy explains how BaaiCore ("BaaiCore", "we", "our", or "us") collects, uses, discloses, retains, and safeguards personal information in connection with our website, mobile application, and related services (collectively, the "Services"). BaaiCore is based in Alberta, Canada. This policy is intended to be consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA).
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Services or by other appropriate means. The "Last updated" date indicates when the most recent version became effective.
Children's Privacy
The Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to us, please contact us so we can take appropriate steps.
Not Legal Advice
This Privacy Policy is provided for transparency and information and does not constitute legal advice. If you need advice about your specific situation, consult a qualified professional.
2. Information We Collect
Information You Provide to Us
We collect information you provide when you register, use, or communicate through the Services. This may include: account and profile information (for example, name, email, phone number); service request details (for example, job description, photos you upload, location/address details); communications (messages and support requests); and transaction-related information (for example, invoices, dispute information, and confirmations). If you are a service professional, we may also collect verification and compliance information (for example, business registration details, trade licensing information where applicable, and proof of insurance), to the extent permitted by law.
Information We Collect Automatically
When you use the Services, we may automatically collect technical and usage information such as device and browser information, IP address, log data, and usage analytics. We may also collect approximate or precise location data depending on device settings and permissions, for example to match customers with nearby professionals or to display relevant service availability.
Information from Third Parties
We may receive information from third parties in connection with the Services, such as payment processors (for payment confirmation), identity/verification service providers (for professional onboarding where applicable), analytics providers, and publicly available sources (for example, where necessary to validate business details).
3. How We Use Your Information
Providing and Improving Our Services
We use personal information to operate the Services, including to create and manage accounts, enable service requests and responses, facilitate matching, support messaging, provide customer support, process payments and transactions, manage disputes, maintain safety and trust features, and improve the Services.
Communications and Marketing
We may send service-related communications (for example, confirmations, receipts, security messages, and dispute communications). We may also send marketing messages where permitted by law and in accordance with Canada’s Anti-Spam Legislation (CASL) and your preferences. You can unsubscribe from marketing emails at any time; however, we may still send you non-marketing operational messages.
Safety, Security, and Compliance
We use information to help keep the Services safe and secure, including to detect and prevent fraud, enforce our terms and policies, investigate complaints, resolve disputes, and comply with legal obligations.
Legal Basis for Processing
In Canada, privacy laws generally allow organizations to collect, use, and disclose personal information with consent, subject to limited exceptions. Depending on the context, we may process personal information based on your consent, to perform our contractual obligations to you, for legitimate business purposes (where permitted), and/or to comply with legal obligations. You may withdraw consent in certain circumstances, subject to legal and contractual restrictions.
4. How We Share Your Information
With Other Users
We share information between customers and service professionals as necessary to facilitate bookings and services. For customers, we may share your name, location, service request details, and communication preferences with service professionals. For service professionals, we may share your name, business information, qualifications, availability, ratings, and reviews with potential customers. We limit the information shared to what is necessary for the service transaction.
Service Providers
We share information with third-party service providers who perform services on our behalf, including: (a) Payment processors for transaction processing; (b) Cloud storage providers for data hosting; (c) Communication services for emails and notifications; (d) Analytics providers to help us understand user behavior; (e) Marketing platforms for promotional campaigns; (f) Customer support tools; (g) Background check providers for professional verification. These service providers are contractually bound to use personal information only for providing services to us.
Business Transfers
If BaaiCore is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via email or through a prominent notice on our Services.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to: (a) Enforce our Terms of Service and other agreements; (b) Protect the rights, property, or safety of BaaiCore, our users, or others; (c) Prevent or investigate possible wrongdoing in connection with the Services; (d) Defend against legal claims.
With Your Consent
We may share your information with third parties when you give us your consent to do so. This may include sharing information with partners for co-marketing purposes or allowing third-party applications to access your account information when you connect them to our Services.
5. Your Privacy Rights and Choices
Account Information
You can access and update certain account information through your account settings. If you need assistance accessing or correcting information, contact us.
Communication Preferences
You can control the communications you receive from us by updating your preferences in your account settings or by following the unsubscribe instructions in marketing emails. Even if you opt out of marketing communications, we will still send you transactional and service-related messages.
Privacy Rights
Subject to applicable law, you may request access to your personal information, request corrections, and ask questions about our information-handling practices. In some cases, you may also request deletion or de-identification where appropriate, or withdraw consent for certain uses. Some rights may be limited where we have legal grounds to retain information (for example, to comply with legal obligations, to prevent fraud, or to resolve disputes).
Exercise Your Rights
To make a privacy request, contact us using the details in the "Contact Us" section. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.
Canadian Privacy Rights
If you are in Canada, you may contact us with questions or complaints. If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner of Alberta.
6. Cookies and Tracking Technologies
Cookies and Similar Technologies
We use cookies, pixels, web beacons, and similar technologies to collect information about your browsing activities and to distinguish you from other users. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until you delete them or they expire).
Types of Cookies We Use
We use different types of cookies for different purposes: (a) Essential Cookies: Necessary for the functioning of our Services; (b) Functional Cookies: Remember your preferences and settings; (c) Analytics Cookies: Help us understand how users interact with our Services; (d) Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign performance; (e) Social Media Cookies: Enable integration with social media platforms.
Your Cookie Choices
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, some parts of our Services may not function properly if you disable cookies. To learn more about cookies and how to manage them, visit www.allaboutcookies.org. When you first visit our Services, you may be presented with a cookie banner that allows you to accept or decline non-essential cookies.
Do Not Track
Some browsers transmit 'Do Not Track' signals. We currently do not process or respond to 'Do Not Track' signals. Instead, we adhere to the standards outlined in this Privacy Policy.
7. Data Security
Security Measures
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. However, no method of transmission or storage is completely secure.
Account Security
You are responsible for maintaining the secrecy of your unique password and account information. We recommend using strong, unique passwords and enabling two-factor authentication when available. Contact us immediately if you suspect any unauthorized use of your account or other security breaches.
Data Breach Notification
If we experience a breach of security safeguards involving personal information, we will take steps required by applicable law, which may include notification to affected individuals and/or reporting to regulators where there is a real risk of significant harm.
8. Data Retention and Deletion
Retention Period
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal interests. The specific retention periods depend on the type of information, our business needs, and legal requirements.
Account Deletion
If you delete your account, we will remove your profile information from public view immediately. However, we may retain certain information to comply with legal obligations, prevent fraud, collect fees owed, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service, or take other actions permitted by law. Information that has been anonymized or aggregated may be retained indefinitely.
Backup Retention
For technical reasons, information deleted from our active databases may remain in backup copies for a limited period. These backups are secured and only accessed in case of data recovery needs.
9. International Data Transfers
Global Operations
Some of our service providers may process information outside your province or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
Transfer Safeguards
We use contractual and organizational measures intended to protect personal information when it is handled by service providers, including when processing occurs outside Canada.
International Data Transfers
Where required, we will obtain appropriate consent or provide notice for cross-border processing and will use measures intended to provide a comparable level of protection.
10. Third-Party Services and Links
Third-Party Services
Our Services may integrate with or contain links to third-party websites, services, or applications that are not operated or controlled by BaaiCore. This Privacy Policy does not apply to the information practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
Social Media Features
Our Services include social media features, such as the Facebook 'Like' button or sharing widgets. These features may collect information about your IP address and the page you are visiting on our site, and may set cookies. Your interactions with these features are governed by the privacy policy of the company providing them.
Payment Processors
We use third-party payment processors to handle transactions on our platform. When you make a payment, you may be providing information directly to these processors, whose use of your personal information is governed by their respective privacy policies.
11. Contact Us
Questions and Concerns
If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at privacy@baaicore.com.
Data Protection Officer
If we designate a privacy lead or similar role, we will provide contact details through this page or within the Services.
Complaints
If you have a complaint about our privacy practices, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.