Terms of Service
These Terms govern your access to and use of BaaiCore's home services marketplace.
Last updated: August 22, 2025
1. Introduction and Acceptance
About BaaiCore
BaaiCore operates an online marketplace that connects customers seeking home services with independent service professionals ('Pros'). We do not provide home services directly nor employ service professionals. BaaiCore facilitates connections, secure payments, and dispute resolution between customers and Pros.
Binding Agreement
By accessing or using the BaaiCore platform (website, mobile application, or any related services), creating an account, or clicking 'I agree,' you confirm that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any applicable supplemental terms. If you do not agree, you must not access or use our services.
Eligibility
You must be at least 18 years old and able to form legally binding contracts to use BaaiCore. By using our services, you represent and warrant that you meet these requirements and are not prohibited from using our services under applicable laws.
2. Accounts and User Responsibilities
Account Registration
To use certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Types
BaaiCore offers different account types: (a) Customer accounts for those seeking services, and (b) Professional accounts for those offering services. Different terms may apply depending on your account type. Switching between account types may require additional verification.
Account Security
You must notify BaaiCore immediately of any breach of security or unauthorized use of your account. BaaiCore cannot and will not be liable for any losses or damages arising from your failure to maintain account security. We recommend using strong passwords and enabling two-factor authentication when available.
Identity Verification
We may utilize identity verification services to confirm user identities. You authorize BaaiCore to collect, analyze, and retain information related to your identity. We reserve the right to suspend or terminate accounts that fail verification or are suspected of fraudulent activity.
3. Professional Requirements and Obligations
Professional Qualifications
Service professionals must possess all licenses, permits, registrations, and insurance required by applicable laws to perform their services legally in their jurisdiction. Professionals must provide accurate documentation upon request and keep this information current. BaaiCore reserves the right to remove listings or suspend accounts that fail to meet these requirements.
Background Checks
Professionals may be subject to background checks as permitted by law. You authorize BaaiCore to perform these checks and to periodically re-verify your information. Failure to pass background checks or misrepresentation of qualifications constitutes grounds for immediate account suspension or termination.
Service Descriptions
Professionals must provide accurate, clear, and detailed descriptions of their services, including pricing structures, response times, and coverage areas. Misrepresentation of capabilities, qualifications, or availability is strictly prohibited and may result in account termination.
Insurance Requirements
Professionals must maintain appropriate insurance coverage for their services (which may include general liability, professional liability, and/or workers' compensation) and provide proof upon request. Coverage requirements vary by service category and jurisdiction. BaaiCore may, at its discretion, require additional coverage for certain high-risk services.
4. Service Bookings and Contracts
Service Requests
Customers may submit requests for services through the BaaiCore platform. These requests should include accurate details about the service needed, location, preferred timing, and any special requirements. BaaiCore does not guarantee that every request will receive responses or that services will be performed within requested timeframes.
Service Agreements
When a customer accepts a quote or proposal from a professional, a service agreement is formed directly between the customer and professional. BaaiCore is not a party to this agreement but provides the platform for its formation and execution. All service agreements are subject to these Terms as well as any additional terms agreed upon between the parties.
Customer Responsibilities
Customers agree to provide accurate information about service needs, ensure safe access to service locations, be present or available as required for service delivery, and promptly communicate any issues or changes in requirements. Customers are responsible for reviewing professional credentials and service details before booking.
Service Modifications
Any modifications to the original service agreement must be documented through the BaaiCore platform to ensure proper tracking, payment adjustments, and platform protection. Off-platform modifications are not protected by BaaiCore's guarantee programs or dispute resolution processes.
5. Payments and Billing
Payment Processing
All payments must be processed through BaaiCore's payment system. We partner with third-party payment processors to facilitate secure transactions. By using our payment system, you agree to their terms and authorize BaaiCore to charge or pay the designated amounts. Direct payments between customers and professionals outside the platform are prohibited and void all platform protections.
Service Fees
BaaiCore charges service fees for platform use, which may be assessed to customers, professionals, or both. Fee structures are disclosed before service booking and may vary based on service category, location, payment method, or account type. BaaiCore reserves the right to modify fee structures with notice to users.
Payment Holds and Escrow
BaaiCore may hold customer payments in escrow until service completion is confirmed. For multi-phase projects, funds may be released in installments according to predefined milestones. Funds may be held longer in cases of disputes, suspected fraud, or compliance reviews.
Taxes
Professionals are responsible for determining, collecting, reporting, and remitting applicable taxes related to their services. Customers are responsible for paying any applicable taxes. BaaiCore may provide tax information tools but makes no guarantees regarding tax calculation accuracy and is not responsible for users' tax compliance.
Pricing Transparency
Professionals must clearly disclose all fees, surcharges, and potential additional costs in their quotes or during the booking process. Hidden fees or unexpected charges are prohibited. Customers have the right to receive itemized invoices upon request.
6. Cancellations, Refunds, and Disputes
Cancellation Policies
Cancellation policies vary by service category and are disclosed before booking confirmation. Both customers and professionals must adhere to these policies. Repeated cancellations by either party may result in account penalties or suspension. Force majeure events may qualify for policy exceptions.
Refund Eligibility
Refund eligibility depends on cancellation timing, service category, and specific circumstances. Full refunds are typically issued for professional no-shows, substantially inadequate service, or misrepresented qualifications. Partial refunds may apply for incomplete services, customer-initiated cancellations, or when services differ substantially from descriptions.
Dispute Resolution Process
BaaiCore offers a multi-step dispute resolution process: (1) Direct communication between parties through our messaging system, (2) Mediation by BaaiCore support team, (3) Final decision by BaaiCore based on evidence and platform policies. All evidence must be submitted within specified timeframes. BaaiCore's decisions are binding for platform transactions.
Service Guarantee
BaaiCore may offer service guarantees for eligible bookings. Guarantee terms, coverage limits, and claim processes are defined separately and may vary by service category. Guarantees apply only to services booked and paid for entirely through the platform and are subject to specific eligibility requirements and exclusions.
7. Ratings and Reviews
Review System
BaaiCore provides a rating and review system for customers and professionals to evaluate each other after service completion. Reviews must be honest, relevant, and based on firsthand experience. Reviews containing false information, harassment, or promotional content are prohibited and may be removed.
Review Ownership
By submitting reviews, you grant BaaiCore a perpetual, irrevocable, worldwide license to use, modify, publish, and display the content in connection with our services. BaaiCore reserves the right to feature reviews in marketing materials or algorithmic sorting without additional compensation to the author.
Review Moderation
BaaiCore moderates reviews according to our content policies. We may remove or reject reviews that violate these Terms, contain prohibited content, or are flagged as inappropriate. While we strive to maintain review integrity, we cannot guarantee that all displayed reviews comply with our policies at all times.
Response to Reviews
Users may respond to reviews about them. Responses are subject to the same content guidelines as reviews. Threatening or retaliatory behavior related to reviews is prohibited and may result in account suspension.
8. Prohibited Activities and Content
Platform Integrity
Users must not engage in activities that compromise platform integrity, including but not limited to: creating multiple accounts, manipulating reviews or ratings, providing false information, circumventing fee structures, or attempting to reverse-engineer our systems.
Off-Platform Transactions
Directing BaaiCore users to complete transactions outside the platform is strictly prohibited. This includes soliciting direct payments, suggesting alternative communication channels to avoid platform fees, or attempting to circumvent BaaiCore's payment system. Violations may result in immediate account termination.
Prohibited Content
Users must not post content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of privacy, hateful, or objectionable with respect to race, ethnicity, gender, religion, disability, age, or sexual orientation. Content depicting illegal services or activities is strictly prohibited.
Prohibited Services
BaaiCore prohibits services that are illegal, promote illegal activities, violate third-party rights, or pose unreasonable risks. This includes services requiring specialized licensing not held by the professional, services involving controlled substances, services targeting minors inappropriately, or services that violate local regulations.
9. Intellectual Property
Platform Content
All content on the BaaiCore platform, including logos, design, text, graphics, software, and other files, is the property of BaaiCore or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, modification, distribution, or display of this content is prohibited.
User Content License
When you post content on BaaiCore (including profiles, service descriptions, messages, and reviews), you grant BaaiCore a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate, and distribute such content in connection with providing and promoting our services.
Copyright Complaints
BaaiCore respects intellectual property rights and complies with the Canadian Copyright Act. If you believe your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the required information as specified in our Copyright Policy, available on our website.
Trademarks
BaaiCore name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of BaaiCore or its affiliates. You may not use these marks without prior written permission. All other names, brands, and marks are used for identification purposes only and may be trademarks of their respective owners.
10. Privacy and Data
Privacy Policy
Your use of BaaiCore is subject to our Privacy Policy, which governs the collection, use, and disclosure of personal information. By using our services, you consent to our privacy practices as outlined in the Privacy Policy, which is incorporated into these Terms by reference.
Data Security
BaaiCore implements reasonable security measures to protect user data, but no system is completely secure. You acknowledge that transmitting information online carries inherent risks, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.
Communication Records
All communications sent through the BaaiCore platform may be monitored, recorded, and retained for quality assurance, dispute resolution, and compliance purposes. You consent to such monitoring and recording by using our messaging systems.
Location Data
BaaiCore collects and processes location data to connect customers with nearby service providers. By using our services, you consent to the collection and processing of location information as described in our Privacy Policy. You may withdraw consent by adjusting device settings, but this may limit platform functionality.
11. Disclaimers and Limitations of Liability
Service Disclaimer
THE BAAICORE PLATFORM IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. BAAICORE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
Professional Services Disclaimer
BAAICORE IS A MATCHING PLATFORM AND DOES NOT PROVIDE HOME SERVICES DIRECTLY. WE DO NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY SERVICE PROVIDER'S ACTIONS, OMISSIONS, OR SERVICES. WHILE WE MAY SCREEN SERVICE PROFESSIONALS, WE MAKE NO REPRESENTATIONS REGARDING THEIR RELIABILITY, CAPABILITY, OR QUALIFICATIONS BEYOND WHAT IS PROVIDED THROUGH OUR VERIFICATION PROCESSES.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BAAICORE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SERVICES.
Liability Cap
IN NO EVENT SHALL BAAICORE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF: (1) THE AMOUNT PAID BY YOU TO BAAICORE DURING THE 12 MONTHS PRECEDING THE CLAIM, OR (2) $500. THESE LIMITATIONS WILL APPLY EVEN IF THE ABOVE-STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Risk Assumption
YOU ACKNOWLEDGE THAT ENTERING INTO SERVICE AGREEMENTS WITH PROFESSIONALS INVOLVES INHERENT RISKS, INCLUDING PERSONAL INJURY, PROPERTY DAMAGE, OR UNSATISFACTORY WORK. YOU ASSUME THESE RISKS WHEN USING THE PLATFORM.
12. Indemnification
User Indemnification
You agree to indemnify, defend, and hold harmless BaaiCore and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any claims arising from your interactions with other users.
Professional Indemnification
Service professionals additionally agree to indemnify BaaiCore against claims arising from: (a) professional services provided; (b) failure to maintain appropriate licensing or insurance; (c) negligence or misconduct; (d) misrepresentation of qualifications or service capabilities; or (e) violations of applicable laws or regulations while providing services.
13. Dispute Resolution and Governing Law
Informal Resolution
Before initiating any legal action, users agree to attempt informal resolution by contacting BaaiCore's support team. Most issues can be resolved efficiently through our customer service channels.
Arbitration Agreement
Except for small claims court cases or intellectual property disputes, all disputes arising from these Terms or platform use shall be resolved through binding arbitration administered by the ADR Institute of Canada under its National Arbitration Rules. The arbitration will be conducted in the province of your residence by one arbitrator. Judgment on the award may be entered in any court having jurisdiction.
Class Action Waiver
YOU AND BAAICORE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree, the arbitrator cannot consolidate more than one person's claims or preside over any form of class or representative proceeding.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law principles. For any actions not subject to arbitration, you consent to the personal jurisdiction of and exclusive venue in the provincial and federal courts located in Alberta, Canada.
14. Termination and Account Suspension
Termination by User
You may terminate your account at any time by following the instructions in your account settings or by contacting customer support. Termination may not be immediate and may be subject to completion of pending transactions, payment of outstanding fees, or resolution of disputes.
Termination by BaaiCore
BaaiCore reserves the right to suspend or terminate your account at any time for any reason, including but not limited to: violation of these Terms, suspected fraudulent activity, harm to other users, legal requirements, or extended inactivity. We will make reasonable efforts to notify you of termination unless prohibited by law or where doing so would compromise platform security.
Effect of Termination
Upon termination, your right to use the platform ceases immediately. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability. Pending transactions may be completed or cancelled at BaaiCore's discretion.
15. Modifications to Terms and Services
Changes to Terms
BaaiCore reserves the right to modify these Terms at any time. We will provide notice of significant changes through the platform, email, or other reasonable means. Your continued use of the platform after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the platform.
Service Modifications
BaaiCore may change, suspend, or discontinue any aspect of the platform at any time, including the availability of any features, database, or content. We may also impose limits on certain features or services without notice or liability. We strive to provide advance notice of significant changes when feasible.
16. General Provisions
Entire Agreement
These Terms, together with the Privacy Policy and any supplemental terms or policies referenced herein, constitute the entire agreement between you and BaaiCore regarding the platform and supersede all prior agreements and understandings.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be replaced with a valid provision that most closely approximates the intent of the original provision.
No Waiver
BaaiCore's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
Assignment
You may not assign or transfer these Terms or your rights under these Terms without BaaiCore's prior written consent. BaaiCore may assign or transfer these Terms without restriction and without notice to you.
Contact Information
For questions about these Terms or the platform, please contact us at: legal@baaicore.com or BaaiCore, Inc., Legal Department, 123 Calgary Place, Suite 100, Calgary, Alberta T2P 3C5, Canada.