Safety at BaaiCore
Your safety is our priority. Learn how we keep customers and professionals secure on BaaiCore throughout Alberta, Canada.
Last updated: August 22, 2025
1. Our Safety Principles
Verified Professionals
We verify identity and, for qualifying categories, conduct background checks in accordance with Alberta provincial regulations. All professionals are screened according to Canadian legal requirements, with special attention to credentials required by Alberta's Consumer Protection Act. Profiles include skills, certifications, and reviews from real customers throughout the Calgary-Edmonton corridor and beyond.
Secure, Milestone-Based Payments
Payments are handled through BaaiCore using Canadian-based payment processors that comply with all relevant financial regulations. Funds are only released to pros after you confirm that work has been completed as agreed, providing consumer protection as required by Alberta law.
Transparent Reviews
Every completed job can be reviewed according to our Canadian Community Guidelines. Our moderation team, based in Alberta, prevents abuse while preserving honest feedback to help you make informed choices about service providers in your community.
Compliance with Alberta Standards
BaaiCore ensures that all service professionals on our platform are aware of and comply with Alberta's specific building codes, safety standards, and consumer protection regulations. We regularly update our requirements as provincial standards evolve.
2. Best Practices for Customers
Keep Conversations and Payments On-Platform
Only communicate and transact within BaaiCore. This activates our protections including dispute assistance and secure payment release, ensuring compliance with Alberta's consumer protection regulations that provide additional security for digital marketplace transactions.
Clarify Scope and Access
Share clear job details, photos, and access instructions. For in-home visits, make sure a responsible adult is present. We recommend creating a written scope of work for any project over $500, which aligns with Alberta consumer protection best practices.
Confirm Credentials and Insurance
Check a pro's profile for verification badges, licenses relevant to Alberta regulations, and customer reviews. Verify that professionals have appropriate insurance coverage as required by Alberta law for their specific trade or service category. Message pros to confirm specific experience when needed.
Weather and Seasonal Considerations
Alberta's climate presents unique challenges. When scheduling outdoor services or construction projects, consider seasonal weather patterns, potential for extreme weather events, and how this might impact project timelines and safety considerations.
Know Your Rights
Alberta consumers are protected by the Consumer Protection Act, which provides specific rights regarding contracts, cancellations, and service delivery. BaaiCore ensures compliance with these regulations, but we encourage customers to familiarize themselves with their rights at alberta.ca/consumer-protection.
3. Best Practices for Professionals
Maintain Your Alberta Verification
Keep your identity, licensing, and insurance documents up to date according to Alberta's professional licensing requirements. Many trades in Alberta require specific certifications or journeyperson status - ensure these are current. This increases trust, improves your match rate, and ensures compliance with provincial regulations.
Estimate Responsibly
Provide accurate quotes and document change orders in-app. Always get customer approval before expanding scope. For projects over $1,000, Alberta's Consumer Protection Act requires specific written contracts with detailed terms - our platform helps you generate these automatically.
Protect Customer Privacy
Only collect data necessary to complete the job and handle it securely according to our Privacy Policy and in compliance with Alberta's Personal Information Protection Act (PIPA). As a professional operating in Alberta, you have specific obligations regarding the collection and protection of personal information.
Maintain Required Insurance
Professional service providers in Alberta should maintain appropriate liability insurance as required by their specific trade or professional association. Update your coverage details regularly in your BaaiCore profile to demonstrate compliance and build customer trust.
Follow Alberta Safety Codes
Alberta has specific safety codes for electrical, gas, plumbing, and building work. Ensure all work complies with the Alberta Safety Codes Act and obtain permits when necessary. BaaiCore can help streamline the permit application process for eligible projects.
4. Safety Resources & Compliance
Alberta-Specific Resources
BaaiCore maintains partnerships with key Alberta safety organizations including the Alberta Construction Safety Association, Alberta Municipal Affairs Safety Codes, and local trade associations. We provide access to Alberta-specific safety resources, training opportunities, and regulatory updates for both customers and professionals.
Winter Service Safety
Alberta's severe winters create unique safety challenges. For snow removal, home maintenance, and emergency services during winter months, we implement additional safety protocols and response time guarantees. Both customers and professionals should review our Alberta Winter Service Guidelines during the November-April season.
Home Service Compliance
BaaiCore actively monitors changes to Alberta's regulations affecting home services, including the New Home Buyer Protection Act, condominium regulations, and municipal by-laws in Calgary, Edmonton, and other Alberta communities. Our compliance team ensures that service providers meet all current requirements.
5. Reporting & Emergencies
Report an Issue
Use in-app reporting on a job or email safety@baaicore.com. Include job ID, details, and evidence (photos, screenshots). Our Calgary-based safety team responds to all inquiries within 24 hours, with priority handling for urgent safety concerns.
Emergency Guidance
If there is immediate danger, contact Alberta emergency services at 911 first. For gas leaks, contact ATCO Gas Emergency Line at 1-800-511-3447. For electrical emergencies, contact your local utility provider. Then notify BaaiCore so we can assist and document the incident.
Consumer Protection Concerns
If you believe a service provider has violated Alberta consumer protection regulations, you can report this through our platform and also contact Service Alberta's Consumer Investigations Unit at 1-877-427-4088. BaaiCore cooperates fully with provincial authorities on all consumer protection matters.